Insurance Policy
Item Insurance
Every item stored at Keepit is automatically insured. Maximum coverage per item is ₾1,000.
1. General Terms
Keepit.ge's insurance policy automatically applies to every item entrusted to us for storage. No additional fee or separate contract is required.
Insurance is active from the moment the item is received at our warehouse and continues until full return, including transportation.
2. What's Covered
- Physical damage during transportation
- Physical damage during warehouse storage
- Fire damage
- Flood/water damage
- Theft or disappearance from warehouse
- Damage caused by courier
- Damage from improper storage conditions
3. What's Not Covered
- Natural wear and tear
- Damage to items improperly packed by customer
- Explosive, flammable or prohibited items
- Pre-existing damage (before pickup)
- Perishable food products
- Living organisms and plants
- Cash, valuables, documents
- Natural disaster (earthquake) — force majeure
4. Item Receipt and Documentation
When an item is received, the Keepit team performs a full inspection:
- Photo Documentation
Every item is photographed at receipt — front, back, and side views
- Condition Report
Item condition (scratches, damage, wear) is recorded in writing
- Size and Weight
Real dimensions and weight are measured and entered into the system
- QR Code and Tracking
Each item gets a unique QR code for real-time tracking
This documentation is the basis for any insurance claim.
5. Damage Identification
Damage may be discovered at two stages:
Regular inspections are performed monthly. If damage is found, the customer is notified within 24 hours.
Upon return, the customer confirms receipt. If there is damage, photo and description are recorded on the spot.
6. Compensation Claim Process
- 1Submit a Claim0–48 hours
The customer notifies Keepit about the damage within 48 hours of receiving the item. Claims can be submitted online or by phone.
- 2Documentation Collection1–3 business days
Keepit compares photos taken at receipt with the return condition. Additional inspection is performed if needed.
- 3Assessment3–5 business days
An independent appraiser or Keepit's internal commission determines the damage extent and compensation amount.
- 4Decision1–5 business days
The customer is notified of the compensation amount. If accepted, payment is made within 5 business days.
- 5AppealUp to 10 business days
If the customer disagrees with the assessment, they may appeal within 10 days. An independent expert reviews the appeal.
7. Compensation Amount
| Damage Type | Compensation |
|---|---|
| Total destruction / loss | Up to ₾1,000 (full) |
| Major damage (unusable) | 70–100% of value |
| Moderate damage (repairable) | Repair cost or 30–70% of value |
| Minor damage (cosmetic) | 10–30% of value |
Compensation never exceeds the item's actual market value or ₾1,000 — whichever is lower.
8. Insurance Contact
For any insurance-related issues you can:
- Contact us: info@keepit.ge
- Fill out the form on the Contact page
Last updated: March 2026 | This policy applies to all active orders